Television connecting more with fans on Twitter

Los Angeles TimesApril 3, 2014 

20120507 Going viral

NAKAHODO — MCT

In Monday’s hour-long finale of “How I Met Your Mother,” a hashtag (#HIMYMFinale) appeared on the screen occasionally. It was meant to stir conversation about the nine-year relationship comedy (although the twisty ending and surprise developments spurred enough online conversation for days).

The little blue birdie even fluttered into the TV writers’ room, such as Fox’s “Sleepy Hollow.” It inspired one episode to address viewers’ dismay, voiced loudly on Twitter, over the central character’s Revolutionary War era attire. For a humorous few moments, Ichabod Crane doffs his period costume for a pair of uncomfortably contemporary skinny jeans.

These shows are just a sample of the sorts of experimentation being done as network executives and producers navigate social media (and interactivity) to attract viewers to the living room TV and keep them engaged. About one-third of all prime-time shows employ some Twitter element – from NBC’s “The Voice,” which lets viewers turn to Twitter to “save” performers whom judges have eliminated, to ABC’s “Scandal,” whose actors converse online with viewers as each episode is telecast.

And don’t forget the “selfie” that trended around the world during the last Oscar telecast.

In a nutshell: Twitter is #trendingwithTV more than ever b4.

“What has popped up in the last five years is TV viewers have a connection to show runners and actors that is more immediate and transparent,” said Geoffrey Long, who explores transmedia experiences for USC’s Annenberg Innovation Lab. “There’s an active dialogue that is no longer heavily one-sided. We’re still in the early stages of how that changes things.”

The social network has carefully cultivated the Twitter-TV association. The San Francisco company forged a partnership with Nielsen to produce ratings based on the audience for TV-related conversations. It struck partnerships with major networks, including CBS, NBC, Fox and ESPN as well as with sports leagues. Advertisers similarly have jumped into Twitter’s nest, with major brands including Budweiser, Coca-Cola, Doritos, Honda and H&M all incorporating Twitter hashtags as part of their Super Bowl ad campaigns.

“It’s past experimental for many agencies. It’s proven to drive engagement at scale,” said Mike Margolin, senior vice president of audience strategy for Santa Monica-based RPA, Honda’s ad agency.

Twitter’s head of television, Fred Graver, said 85 percent of the network shows that premiered last fall were accompanied by live tweeting, and 30 percent to 40 percent of prime-time shows continue to maintain a presence on the social network. Hashtags, those short phrases that follow a pound sign, are plastered on corners of the TV screen, not-so-subtly guiding viewers on their episodic tweeting adventure.

Television network executives have sought to reach viewers on a variety of social media platforms, from Facebook to visually oriented sites such as Instagram and Pinterest. With some 241 million people using Twitter each month, networks have been encouraging actors such as Sarah Michelle Gellar of CBS’ “The Crazy Ones” and Natasha Lyonne of Netflix’s “Orange Is the New Black” to join the digital bandwagon to help build buzz; of course, not everyone has given way to peer pressure (some holdouts: Andy Samberg of Fox’s “Brooklyn Nine-Nine,” the cast of NBC’s “The Blacklist”).

Misha Collins, who plays the angel Castiel on the long-running CW drama “Supernatural,” said social media has contributed to the show’s longevity. He said Jared Padalecki and Jensen Ackles, who play brothers following in their father’s footsteps as demon hunters, cultivated a connection with fans when the show premiered in 2005.

“Jared and Jensen started going to fan conventions early on. It fed this live interaction with the fans,” said Collins, who has amassed a following of 1.3 million people on Twitter. “When I came on, I started a Twitter account. That sort of moved that live interaction into the virtual environment.”

And it’s not just the stars – the creative minds behind TV’s most popular shows have awoken from their deep slumber to the sound of the chirping. Some writers rooms have adopted Twitter accounts to engage with viewers, cognizant of its pervasiveness and how it applies to 21st century storytelling.

“It’s become an essential part of our storytelling and our shows,” said Alex Kurtzman, executive producer of Fox’s supernatural drama “Sleepy Hollow.” “There (once was) a distinction between that thing that used to be off to the side, and other people handled, and the way we’re actually breaking stories in the room for the episodes that air on television. It’s all part of the same process now.”

The show’s writers take turns tweeting during each broadcast, opening the door to the writers room and giving viewers insights into story choices and character motivation. The writers pay attention to fan discussions – and in some cases, have introduced plot elements in response to comments about the show, a modern retelling of Washington Irving’s “The Legend of Sleepy Hollow.”

Crane’s appearance in skinny jeans was a signal to the viewers that the writers were paying attention to their comments. “We all felt very strongly that it’s like asking Superman to take off his cape. Then he’s not Superman,” Kurtzman said. “But there were so many people online who had so much to say about his clothes, we sat down in the writers room and tried to come up with creative ways to address those concerns.”

The backlash on Twitter and on other online platforms was part of what prompted “The Good Wife” writers to wrap up more quickly a story line involving Kalinda (Archie Punjabi) and her mysterious estranged husband in Season 4. When two characters on ABC Family’s “Pretty Little Liars” – Emily and Maya – broke up, fans of that union gathered online to orchestrate a protest and sent 10,000 pink pens to the writers.

“They said to write Maya back into the show,” King recalled. “Although we couldn’t do that for various reasons, we did let them know we heard them.” A subsequent episode features a scene where a stack of those pens made a cameo.

Long foresees a day when the format of the medium – 140 or fewer characters – influences how beats of a story are told.

“I think what we’re going to see more and more of, are TV writers thinking and writing in ways that lend themselves to quotability and spreadability,” he said.

But not everyone is sold on drinking from the digital water cooler.

Scott Gimple, show runner and executive producer of AMC powerhouse “The Walking Dead,” is cautious about giving too much power to the thumb-to-text chatter. It’s a feat that requires discipline considering the zombie drama consistently dominates Twitter-related activities during its first-run episodes, with creative episode-specific hashtags mentioned on commercial breaks and during the companion show, “The Talking Dead.”

“You’ll see a tweet that’s like, ‘Ugh! This show is so boring,’ and filtering in right after it is one that’s like ‘That scene had me on the edge of my seat!’” Gimple said. “It’s a very popular show and people have all sorts of opinions, and their opinions are valid, and their opinions are theirs. … But you can’t go in trying to serve that one guy who said that or this girl that said this. That’s a slippery slope.”

Reality shows, particularly competitions such as “American Idol” and “The Bachelor,” tend to lend themselves naturally to online conversations. So do larger-than-life dramas like HBO’s “Game of Thrones” or soapy dramas like “Scandal,” a political thriller in which actress Kerry Washington plays a former White House communications director who runs a crisis management firm while maintaining a torrid affair with the president.

In a twist, the medium that has become a tool for comedians to experiment with jokes has, in some ways, proved to be a challenge when it comes to being a tool for TV comedies. The format still allows for pre-show buildup in the form of sharing memes or teasers, but when it comes to live-tweeting, things get tricky.

“It’s a weird thing because you don’t want to miss a joke,” said Ike Barinholtz, a cast member and writer for “The Mindy Project.” “It’s one of those things where maybe you tweet during a commercial break about whatever made you laugh.”

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