Columbia's South Carolina Bank and Trust this week will officially open a teller training center that looks like a real branch.
The training center is on the second-floor of the bank's Gervais Street headquarters, just above an actual working branch.
New tellers will spend a week in class and a week in the training center before heading to work at a branch office, spokeswoman Donna Pullen said. Typically, tellers spend two weeks in class before heading to a branch.
While in the training center, new tellers are expected to do the same things they would in a real branch, including dealing with customers, Pullen said. (Trainers will pretend to be customers.)
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"There's zero margin for error when dealing with customers," she said. "This helps us better prepare tellers and is another way for us to provide the best customer service."
- Andrew Shain