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Tech Q&A: Solving the mystery of Windows updates

Q: Several years ago, I purchased an HP Envy PC, model h8-1414. I've upgraded the operating system from Windows 8 to Windows 8.1 to Windows 10. Now I can't get automatic Windows 10 updates to complete; the updates freeze and I'm forced to restart the PC. A few hours later, the PC tries to update Windows 10 again, with the same result. Because of this, I'm running Windows 10 version 1511, when I should have been updated to version 1709. Any suggestions?

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