How to complain -- and get results
The journey from the check-out lane to the family garage can be bundled with regrets, especially if purchases fail to live up to advertised promises or expectations. That's what happened to a friend of mine, Deborah Gilbert, a photographer. She purchased an outdoor canopy that was difficult to assemble and was missing a few parts. It was a do-it-yourself nightmare, she said.
- 2:34 PM

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