eEdition User Guide and FAQ

The eEdition is a digital replica of the daily printed newspaper that offers additional, exclusive content available only to subscribers.

We've made key improvements based on reader feedback—including fewer ads and a more user-friendly navigation—to make the eEdition experience even better.

The following is a visual guide and FAQ to help you navigate the new eEdition and get the most out of its features.

If you need further help, contact customer service at 800-888-3566 or customerservice@thestate.com.

Jump to FAQ

Visual Guide

eEdition menu on desktop or laptop
eEdition menu on tablet

Video Overview

FAQ

What has changed with the eEdition?

  • There are fewer digital ads on the page and no ads that cover the eEdition.
  • There is no red highlighting within the eEdition. Readers told us this made reading harder in the previous version. You can zoom in or open up each article individually.
  • There are fewer icons and navigation lists in the eEdition viewer. We've designed the new viewer to be more simple and get you straight into the eEdition.
  • There is a new Portal Page that allows readers to easily find past editions and the latest news on the website.
  • There is no longer a help overlay on the eEdition. Readers told us this experience was not intuitive. We hope to answer any questions in this FAQ and visual guide (which you can always find through the help icon on the eEdition viewer).
  • It is easier to open up an individual article. If you click once on an article on the page, a plain text view of the article will open. You can adjust the text size and print the article from there. Want to zoom into an article instead? Just double click or use the zoom icon.
  • The new eEdition works best in updated versions of these browsers: Chrome, Safari, Firefox, Edge. If you use Internet Explorer, you will need to upgrade to the Edge browser or to one of the other browsers listed previously. You can download Edge here.

How do I download and print?

  • To download one or multiple pages of the eEdition, click the Download icon on the eEdition viewer. Click on the page you want to download (or press and hold the shift key and click for multiple pages), then click the download button at the top.

  • You can also download from the Portal Page by scrolling to the issue you want and clicking the download button.
  • To print one or multiple pages, click the Print icon on the eEdition viewer. Click on the page you want to download (or press and hold the shift key and click for multiple pages), then click the print button at the top.

How do I print a puzzle or part of a page of the eEdition?

Click the Crop icon on the eEdition viewer. If you're viewing two pages, select either the left or right page. A crop box will appear on that page. Click on the corners and drag the box around the puzzle (or portion of the page) that you want to print. Once you are done, click the green checkmark in the lower right corner. The cropped image will open in a new tab. You can print from there, or save the image to your desktop and open and print in the program of your choice.

How do I zoom in?

There are several options to zoom into a page:

  • Use the scroll wheel on your mouse.
  • Use the pinch-to-zoom feature on the trackpad on your laptop.
  • Double click on the area you'd like to zoom into.
  • Use the magnifying glass icons in the eEdition viewer.

How do I save the paper to read offline?

Click the Download icon on the eEdition viewer to download one or multiple pages of the eEdition. You can find and download past eEdition issues here.

How do I jump to a specific section of the paper?

You have multiple ways to jump to specific sections of the eEdition:

  • Use the navigation bar in the eEdition viewer and click on the desired section.

  • Click on the Menu icon on the top left of the page. You can see all the sections and articles in a list view.
  • Click on the Show Pages icon on the icon bar to reveal all the pages and navigate to the desired section.

How do I find a list of stories in a specific section?

Click on the Menu icon on the top left corner.

Why can't I close the ads?

We've reduced the number of digital ads per page and removed the ads that cover the eEdition itself. You may use the full-screen view by clicking the Full Screen icon to view the eEdition without digital ads on the screen.

How do I find older editions of the paper?

Previous editions can be found on the Portal Page. Scroll down to find older editions. You can also navigate to the Portal Page from the Calendar icon on the eEdition viewer.

How do I get to the Games and Puzzles?

Click the Games and Puzzles icon in the eEdition viewer.

How do I get to Rewards?

Click the Rewards icon in the eEdition viewer.

How do I get to the eEdition from the mobile app?

From anywhere in the app, tap the newspaper icon at the top right.

What is different on my tablet/phone?

In the eEdition viewer on a tablet or phone, the menu icons are arranged a little differently. You can access all the options like cropping and printing by tapping the menu icon at the top right.

Am I required to log in every day?

No. You will be required to log in after 30 days of inactivity on each device you use to access the eEdition. What that means is, if you log in today on your phone, and then exclusively use that device, you should not have to log in again until: a) you are inactive for 30 days; or b) you clear your phone browser's cookies. But if you log in on your phone today and then use your laptop to access the eEdition tomorrow, you will be asked to log in on your laptop as well. Then that login should be good until you have 30 days of inactivity or you clear your cookies. If you are being required to log in more frequently than you think is correct, please contact customer service.

Do I need to change my bookmarks/saved link?

Yes. The eEdition has a new link, so be sure to bookmark the new version! If you have a link that starts with digital.olivesoftware.com then that will no longer work after Sept. 30, 2019.

How do I read the eEdition on my phone or tablet? What happened to the eEdition app?

Your best option is to download The State app on iOS or Android. We have consolidated the eEdition into that app, so there is no longer a need for a separate eEdition app. We will discontinue updating those eEdition-only apps, so make sure you get The State app.

How do I immediately get help from a customer service representative?

If you have any trouble, please contact customer service at 800-888-3566 or customerservice@thestate.com.

I'm having trouble logging in. What should I do?

If you're having problems accessing the eEdition, first try clearing your browser cache and cookies. Once you've done that, try logging in again. If you still have trouble, contact customer service at the number above. Here's how to clear your cache in these browsers (desktop, mobile and tablet): Chrome | Safari | Firefox | Edge

How do I change or cancel my subscription?

To change or cancel your subscription, please contact customer service at 800-888-3566 or customerservice@thestate.com.