AT&T customers in SC hit by big outage last week to get reimbursed. Here’s how much and when
AT&T plans to reimburse customers impacted during its widespread network outage last week, the company announced in a recent press release.
Tens of thousands of AT&T customers across the U.S. were unable to make calls, send texts or access the internet for several hours on Thursday during the cellular outage.
Hundreds on South Carolina AT&T customers were among the many others in the U.S. to report outages that day through DownDetector.com.
The mobile network said it plans to issue a $5 credit to “potentially impacted” AT&T wireless customers, noting that amount is the “average cost of a full day of service.”
“We recognize the frustration this outage has caused and know we let many of our customers down,” AT&T wrote in a press release. “We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”
Who in SC qualifies for the credit?
People and some small businesses who were impacted by the outage qualify for the credit. However, customers using AT&T Business, AT&T Prepaid and Cricket are ineligible for the credit.
How to get the credit?
AT&T announced that it would automatically add the $5 credit to customers’ accounts. The credit is expected to appear within two billing cycles.
How did the outage happen?
Chief executive of AT&T, John T. Stankey, wrote in a Sunday letter that the company’s initial review of the outage’s cause shows it was “due to the application and execution of an incorrect process used while working to expand our network. We are investing billions to grow our network and deliver an even more exceptional customer experience.”
Stankey added that the outage was still unacceptable.
“No matter the timing, one thing is clear – we let down many of our customers, including many of you and your families,” he wrote. “For that, we apologize.”
This story was originally published February 26, 2024 at 9:20 AM.
