SCE&G wins the money-grabbing award. Again.
I recently got a call from my mother’s bank. Before she passed away, I had autopay set up for her SCE&G account, and with a draft pending, the bank asked that I, as her personal representative, have the name changed to “Estate of …” to avoid problems.
How difficult is that? Go to a screen, type over a name, hit enter. I have a career in information technology; this is easy. But, no. SCE&G chooses to treat this like a transfer and charges $150 for the 30.5 seconds it took Monica, the very polite customer service representative, to perform this function.
Monica is not to blame. She will probably never see even a portion of that fee.
If my mother had remarried and changed her name instead of passing, would SCE&G have charged her $150 to have the name changed on her account as well?
I am disgusted and ready for a roof of ugly solar panels and no SCE&G.
Somebody (career politicians, I’m talking to you) needs to step up.
Just a warning for all.
The State publishes a cross section of the letters we receive from South Carolinians in order to provide a forum for our community and also to allow our community to get a good look at itself, for good or bad. The letters represent the views of the letter writers, not necessarily of The State.